Returns & Exchanges Policy

At ELEVEN Hair & Body Products, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a 30-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Securely

  Carefully place the unused items back in their original box, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, we will process your refund to the original payment method within 5-7 business days.