Frequently Asked Questions
Everything you need to know about ELEVEN Hair & Body Products
Are your products cruelty-free and vegan?
Yes, at ELEVEN Hair & Body, we are committed to ethical beauty. All our products are 100% cruelty-free and our entire range is formulated with vegan-friendly ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your hair or skin type, you can return it for a store credit or exchange, even if it has been lightly used.
Do you use synthetic fragrances or parabens?
No. We prioritize clean beauty, which means all our formulas are free from parabens, sulfates, and harsh synthetic fragrances, using natural essential oils instead.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.